FOH Team Leader

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Position:  FOH Team Leader

Employment Category:  Full or Part time 

Values:  Relationships

Availability:  3 Days Minimum to include Open/Close & weekend availability

Level of Business:  Team Leader

 

Summary:

Team Leaders are very important to the development of our Culture of Care.  Team Leaders have demonstrated the ability to be an Encourager, a Coach, and a Leader to our Team Members and those around them.  They have the ability to provide clear, daily direction and support to our team ensuring we have “Aces in their places” to create an excellent experience for our guests utilizing the Winning Hearts Every Day (WHED) strategy while also being mindful of the demands of the business. They set the pace and integrity of the team by being an example of the ideal team member, holding team members accountable to the standards of Chick-fil-A, and positively influence others to want to work with and follow them. They have high standards and are dedicated to our vision and our core values utilizing them to drive our decision making.  A Team Leader will effectively communicate with leadership to confirm what is working and share opportunities for improvement. 

 

Responsibilities:

• Demonstrated ability to step in and perform the required responsibilities of the team they lead (team member & team trainer roles).

• Must be able to successfully perform operational functions that drive the results of the business and/or provide protection to the business such as completing a lineup and required checklist(s), understanding and making decisions to manage labor & food costs, and identifying and reporting team member and/or guests claims to appropriate channels..

• Must be committed to performing required functions that support our commitment to ensure food safety & quality is being met.  Front of House leaders will include performing eRQA and Safe Daily inspections; Back of House leaders will include Food Safety Walkthrough’s, eRQA and Safe Daily inspections and adherence to AHA & Chicken rotation standards.

• Must demonstrate leadership and personal behaviors to ensure we provide a safe and clean environment for our team and guests.

• Must coach and hold team members accountable to each team member pursuing excellence by adhering to our training, processes, and policies.

• Must be committed to providing our guests with an excellent experience and/or handling guest complaints and concerns appropriately by utilizing the WHED strategy.

• Must be willing and able to demonstrate competencies required to effectively satisfy the Leader’s Vision and Purpose.  Competencies related to self, guest & team are listed below:

 

Self:  

• Self Awareness:  Your impact to others, Seeks/Accepts feedback without being defensive, Admits mistakes & gains insight from experiences

• Trust: Follows through on commitments, Truthful, Consistency between words and actions

• Resilience:  Handles crises effectively, Maintains a positive attitude despite adversity, Bounces back from setbacks, Grows from negative experiences

• Effective Communication:  Attentively listens, Provides timely & helpful information to others, Effective in one-on-one, small and larger groups.

• Ensures Accountability: Holds self and others accountable to meet commitments, Allows for feedback into work.

 

Guest:  

• Guest Focused:  Identifies opportunities that benefit the guest, Establishes and maintains effective guest relations, Gains insight to meet the guest needs.

 

Team:  

• Collaborates/TeamWork:  Working cooperatively with others to achieve shared objectives, Partners with others to get work done timely, Gains trust and support of others.

• **Drives Engagement: Invites input & shares ownership & visibility; Empowers others; Makes each person feel his/her contributions are important

• **Manages Conflict: Settles differences in productive ways with minimum noise; Sees conflicts as opportunities; works out tough agreements, finds common ground and/or acceptable alternatives

• **Resourceful:Utilizes resources effectively & efficiently to get things done

 

Experience & Requirements:

• Must have a minimum of 90 days experience in a Team Trainer Role with demonstrated success.

• Must have 3 day availability to include Friday, Saturday availability  (*If Fulltime, Day availability must include 5 a.m. to 4 p.m., Night availability must include 2 p.m.-10:30 p.m.)

• Must be fully trained in Front of House or Back of House operations

• Capable and passionate about building relationships with guests and/or team members

• Ability to demonstrate strong communication skills, both verbally and written

• Must be observant and detail-oriented

• Must have Pathway training complete and be able to perform in accordance with Pathway guidance.

• Must be able and willing to utilize communication tools provided (ex: Slack & Feedback forms)

• Must be able and willing to commit to professional & individual learning and development

• Attendance record must demonstrate Dependability (Less than 4 Attendance occurrences in the past 90 days)

• Must be able to plan and make decisions to ensure the business operates efficiently.

• Must be a team player and have a sense of urgency in carrying out duties.

• Must be proficient in communicating and carrying out the vision and values of the company

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Internal Applicants:

Performance reviews & Performance Related documents in file will be taken into consideration in the screening process.