Shift Leader

 

Position:  Shift Leader Employment

Category:  Full time 

Values:  Relationships and Results

Availability:  Open or Close to include mid-day coverage (2-4) & weekend availability

Level of Business:  Shift Leader

 

Summary: Shift Leaders are responsible for providing overall leadership for either Front of House or Back of House for a full shift.  This includes planning, communicating, assessing results, and effectively leading based on the SERVE model while ensuring we daily carry out the Winning Hearts Every Day (WHED) strategy.  Shift leaders are the backbone to equipping and empowering our team to implement WHED while also balancing the needs and demands of the business.  As a Shift Leader you will also influence the consistency, steady growth, and customer experience of Chick-fil-A River City Marketplace.  One must be dedicated to our vision & our core values as they continuously and effectively evaluate and make decisions relating to the needs of the business, our guests and our team members.  In addition, Shift Leaders must be committed to cultivating a caring environment for our team that fosters trust. Shift Leaders will proactively and effectively communicate with leadership to confirm what is working and share opportunities for improvement. 

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Responsibilities:

• Demonstrated ability to step in and perform the required responsibilities of the team they lead.

• Must be able to successfully perform operational functions that help to execute the vision and goals of the Operator, including the creation or approval of lineups, completion of checklists for assigned business part, monitoring and making adjustments as needed to assigned areas (Back of House to include Raw, Centerline, Prep, Catering;  Front of House to include Drive Thru, Front Counter, Mobile and Dining), monitoring CEM scores, Labor, Food cost and analyzes data to proactively recommend improvements.

• Must be committed to performing required functions that support our commitment to ensure food safety & quality is being met including direct involvement with EcoSure and Health Dept visits and assessing findings and implementing corrective actions

• Must demonstrate leadership and personal behaviors to ensure we provide a safe and clean environment both internally & externally for our team and guests including following preventative maintenance tasks for equipment and facility.

• Committed to developing, coaching, and leading those directly and indirectly within your scope of guidance; Holds team accountable to pursuing excellence by adhering to our training, processes, policies, and standards of Chick-fil-A; Leads by example and models Chick-fil-A values and Servant Leadership model; Implements new rollouts; Supports & maintains cash management systems (to include change fund, cashier accountability, cash management fundamentals); Ensures reporting of Guest and/or Team members injuries are reported timely; Communicates with leadership regarding hiring needs and any performance related concerns.

• Must be committed to providing our guests with an excellent experience and/or handling guest complaints and concerns appropriately by utilizing the WHED strategy.

• Must be willing and able to demonstrate competencies required to effectively satisfy the Leader’s Vision and Purpose.  Competencies related to self, guest, team, & business are listed below:

 

Self:  

• Self Awareness:  Your impact to others; Seeks/Accepts feedback without being defensive; Admits mistakes & gains insight from experiences

• Trust: Follows through on commitments; Truthful; Consistency between words and actions

• Resilience:  Handles crises effectively; Maintains a positive attitude despite adversity; Bounces back from setbacks; Grows from negative experiences

• Effective Communication:  Attentively listens, Provides timely & helpful information to others, Effective in one-on-one, small and larger groups.

• Ensures Accountability: Holds self & others accountable to meet commitments, Allows for feedback.

• Self Development:Shows personal commitment & takes action to continuously improve; Accepts assignments that broaden capabilities; Learns from new experience, others & structured learning

 

Guest:  

• Guest Focused:  Identifies opportunities that benefit the guest, Establishes and maintains effective guest relations, Gains insight to meet the guest needs.

 

Team:  

• Collaborates/TeamWork:  Working cooperatively with others to achieve shared objectives, Partners with others to get work done timely, Gains trust and support of others.

• Drives Engagement: Invites input & shares ownership & visibility; Empowers others; Makes each person feel his/her contributions are important

• Manages Conflict: Settles differences in productive ways with minimum noise; Sees conflicts as opportunities; works out tough agreements, finds common ground and/or acceptable alternatives

• Resourceful:Utilizes resources effectively & efficiently to get things done

• **Drives Vision & Purpose: Shows personal commitment to the vision; articulates the vision in a way everyone can relate to; Talks about the future possibilities in a positive way

 

Business:  

• **Situational Adaptability:  Picks up on situational cues and adjusts in the moment; Readily adapts personal, interpersonal & leadership behavior; Can act differently depending on the circumstances

• **Decision Quality: Considers all relevant factors & uses appropriate decision-making criteria relying on a mixture of analysis, wisdom, & experience when making decisions; recognizes when a quick 80% solution will suffice.

 

Experience & Requirements:

• Must have a minimum of 90 days experience in a Team Leader Role with demonstrated success.

• Must have Fulltime availability to include mid-day coverage from 2 p.m. - 4 p.m. and weekends.

• Must be fully trained in leading Front of House or Back of House operations

• Capable and passionate about building relationships with guests and/or team members

• Ability to demonstrate strong communication skills, both verbally and written

• Must be observant and detail-oriented

• Must have Pathway training complete and be able to perform in accordance with Pathway guidance.

• Must be able and willing to utilize communication tools provided (ex: Slack & Feedback forms)

• Must be able and willing to commit to professional & individual learning and development, including attending scheduled training and/or meetings (may include multiple per month)

• Attendance record must demonstrate Dependability (Less than 4 Attendance occurrences in the past 90 days)

• Must be able to plan and make decisions to ensure the business operates efficiently.

• Must be a team player and have a sense of urgency in carrying out duties.

• Must be proficient in communicating and carrying out the vision and values of the company

 

Internal Applicants:

Performance reviews & Performance Related documents in file will be taken into consideration in the screening process.