Catering Leader

 

Position:  Catering Lead

Employment Category:  Full-time

Values:  Food Quality & Safety, Relationships & Results

Reports To:  Operational Leader(s)

Availability:  Monday – Saturday 5 a.m. - 5 p.m. with flexibility for events and orders outside of these hours.​

Level of Business:  Team Leader Level with Additional Catering Incentive (Currently at $1/hr) 

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Summary:

The Catering Lead will work closely with Operations and Kitchen staff to ensure orders are being planned for, prepared, and delivered in a timely manner.  Will assist in catering deliveries as needed.  The Catering Lead is an ambassador of our brand and builds relationships with local community members and our guests through the execution of Winning Hearts Everyday (WHED) Strategy.

 

Responsibilities:

• Ability to independently manage day-to-day catering process from order inputting to delivery of order.

• Daily review upcoming orders, communicate with Kitchen and Operation staff to ensure we have all food and paper goods required, ensure orders have been prepped according to CFA food safety, quality and branding requirements. 

• Ensure catering equipment and catering area in the restaurant are clean and organized.

• Continuously evaluate all catering experiences and provide feedback to Operational leaders and/or Executive team to create a culture of continuous improvement.

• Ability to attend, set up, and assist with In-Community events

• Assist in the deliveries of catering orders as needed.

• Assist in Front of House operations as required.

• Utilize Catering Management tool for all catering orders placed via phone.

• Must be willing and able to demonstrate competencies required to effectively satisfy the Leader’s Vision and Purpose.  Competencies related to self, guest & team are listed below:

 

Self:  

• Self Awareness:  Your impact to others, Seeks/Accepts feedback without being defensive, Admits mistakes & gains insight from experiences

• Trust: Follows through on commitments, Truthful, Consistency between words and actions

• Resilience:  Handles crises effectively, Maintains a positive attitude despite adversity, Bounces back from setbacks, Grows from negative experiences

• Effective Communication:  Attentively listens, Provides timely & helpful information to others, Effective in one-on-one, small and larger groups.

• Ensures Accountability: Holds self and others accountable to meet commitments, Allows for feedback into work.

 

Guest:  

• Guest Focused:  Identifies opportunities that benefit the guest, Establishes and maintains effective guest relations, Gains insight to meet the guest needs.

 

Team:  

• Collaborates/TeamWork:  Working cooperatively with others to achieve shared objectives, Partners with others to get work done timely, Gains trust and support of others.

• **Drives Engagement: Invites input & shares ownership & visibility; Empowers others; Makes each person feel his/her contributions are important

• **Manages Conflict: Settles differences in productive ways with minimum noise; Sees conflicts as opportunities; works out tough agreements, finds common ground and/or acceptable alternatives

• **Resourceful:Utilizes resources effectively & efficiently to get things done

 

Experience & Requirements:

• Fully trained in Front of House operations with a minimum level of Trainer responsibility

• Must be a proven self-starter with strong leadership skills

• Capable and passionate about building relationships with guests

• Must have strong organizational and planning skills

• Must have strong communication skills, both verbally and written

• Must be observant and detail-oriented

• Must be resilient and able to handle setbacks

• Must have a current, unexpired driver’s license.

• Must have Pathway training complete and perform in accordance to Pathway guidance.

• ServSafe Certified

 

Internal Applicants:

Performance reviews & Performance Related documents in file will be taken into consideration in the screening process.